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CarBrain Review

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CarBrain Review

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Aditi Patel

10 Best Car Selling Editor

Pros

  • Top-rated on Trustpilot
  • Immediate check issuance
  • Purchases cars in various conditions

Cons

  • Lack of 24/7 support
  • Absence of a mobile app

Focusing on damaged cars, CarBrain provides an excellent choice for those seeking a fast sale of a faulty vehicle. They facilitate fee-free sales and ensure same-day check payments. Keep in mind, though, that you might find better offers elsewhere for cars in good condition.

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Pricing

The offer from CarBrain is determined by multiple factors, including your car’s make, model, and year, its pre-damage value, the severity of mechanical and electrical issues, market demand, and your location. CarBrain does not impose hidden selling fees and offers free vehicle collection.

While CarBrain focuses on damaged or broken-down cars, it’s essential to consider that other buyers might provide a more competitive price for vehicles in good condition. The driver who collects your car will also inspect its condition to verify the information you provided earlier. In certain instances, this could result in receiving a lower amount than your initial offer. If there is financing on your car, you must settle it or transfer it to another vehicle before proceeding with the sale.Unique Features

CarBrain distinguishes itself as a market specializing in “less-than-perfect” cars, including wrecked or totaled vehicles that may be difficult to sell elsewhere.

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Mechanical failures accepted by CarBrain include:

  • Blown or seized engine
  • Blown head gasket
  • Overheating engine
  • Engine failure
  • Cracked cylinder head

Selling Your Car with CarBrain: A Step-by-Step Guide

CarBrain offers quotes for your vehicle either online or via phone. To get an online quote, begin by entering the zip code of the pick-up address. Then, provide your car’s Vehicle Identification Number (VIN) or details including make, model, year, body type, and driveline if possible.

Next, you’ll need to furnish details regarding the car’s condition and ownership type. This includes:

  • The type of title you possess
  • Your car’s mileage
  • Current operational status
  • Exterior bodywork condition
  • Necessary repairs
  • Missing parts information
  • Any flood or fire damage

Before finalizing your application, you also have the option to upload photos of your car.

The company will then send you a personalized offer via SMS or email. Alternatively, if you opt for a phone valuation, you can receive an immediate quote after providing these same basic details. Your offer will remain valid for seven days. Upon acceptance, CarBrain will coordinate a collection date with you, with pickups usually scheduled within 24 to 48 hours.

During the collection, you must hand over the vehicle’s keys and a signed title to the CarBrain representative. At this point, the driver will issue you a check for your car. Alternatively, CarBrain can also mail your check to you.

Legitimacy & Credibility

As of now, CarBrain boasts a Trustpilot rating of 4.8 out of 5, with 87% of reviewers giving it an excellent rating. Customers who rated the service highly praised its efficient customer support, user-friendly interface, and competitive pricing. Some users who were less satisfied mentioned experiencing unexpected changes to their initial offers due to maintenance issues with their vehicles.

CarBrain is accredited by the Better Business Bureau and holds an A+ rating. If you choose to sell your car through their service, you will receive a legal purchase agreement.

Customer Support

You can reach CarBrain via phone, email, online query form, or live chat. Customer support is available Monday through Friday from 8am to 9pm (ET) and from 8am to 8pm on Saturdays and Sundays.

During our live chat interaction with the company, we were promptly connected to a highly knowledgeable agent who provided thorough answers to all our inquiries.

For general inquiries, you can often find answers in the FAQs on CarBrain’s website, which provide comprehensive information about their services. CarBrain also maintains a blog covering topics like car maintenance and determining the value of used vehicles. Additionally, the company offers a Spanish-language version of much of its website content.

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Conclusion

CarBrain could be an ideal solution if you have a vehicle that you might find difficult to sell through traditional methods. Unlike many competitors, CarBrain accepts wrecked vehicles or those with significant mechanical or electrical faults. They offer fee-free pickups and provide payment via check at the time of collection. Additionally, CarBrain is accredited by the Better Business Bureau and maintains an excellent rating on Trustpilot.

CarBrain

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